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This warranty covers:
Ottertex® Solution-Dyed Acrylic Waterproof Fabric
The warranty coverage period is 10 years from the original purchase date. Ottertex® will provide replacement fabric at no cost during years one through eight. In the ninth year, Ottertex® will refund 85% of the original cost of the fabric, and in the tenth year, refund 70% of the original cost of the fabric.
Who this warranty protects:
This warranty protects the original purchaser of Ottertex® Solution-Dyed Acrylic Fabric.
What this warranty protects against:
This warranty protects against Ottertex® Solution-Dyed Acrylic Fabric becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, and atmospheric chemicals. Mold and Mildew issues are not included as they grow on dirt, pollen and other organic matter, so simple routine cleanings will prevent mildew from forming. In addition, the solution-dyed acrylic waterproof fabric can be bleached for those tougher stains (eg. mold and mildew) without the fabric losing color.
What this warranty covers:
This warranty covers Ottertex® Solution-Dyed Acrylic Fabric only.
What this warranty does not cover:
This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation.
Limits to the warranty:
Ottertex® liability is expressly limited to this warranty. Ottertex® reserves the right to inspect the fabric submitted for claim.
What we will do:
Ottertex® will supply new equivalent fabric to replace the fabric that becomes unserviceable.
Who to contact:
Contact your Ottertex® sales or customer service representative for warranty claims.
Who consumers should contact:
Ottertex® is normally a component of an end product such as an awning, umbrella or cushion. Consumers and end-users should contact the fabricator, dealer or retailer from whom you purchased the end product.