Adjustments Due To COVID-19

Updates to Customers:

07/27/20

Our shipping time frame has been adjusted to our normal 7-10 business day time frame. Our express options are currently limited to next day air only and has a 24 - 48 hour processing time.

07/20/20

Our shipping time frame has been adjusted from 45-60 days to now 15-30 days for delivery. We expect this to dramatically reduce in the next week or so.

6/16/20

As NYC is beginning to open up, we are moving forward in getting out all packages as soon as possible. As more staff members are returning, orders are going out much quicker. We are still asking customers for a 45-60 day processing time. However, we plan on returning back to normal shipping within 6-8 weeks. Again, we truly appreciate the patience and support.

5/22/20

Due to the New York State stay-home period and possible further extension, all orders placed from 5/8/2020 and beyond will still have a 45-60 day processing time. If your order was placed before this, it is still in the 30 business day processing time and will not be further delayed. Thank you for your patience and continued support.

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5/08/20

Due to the New York State stay-home period and possible further extension, all orders placed from 5/8/2020 and beyond will have a 45-60 day processing time. If your order was placed before this, it is still in the 30 business day processing time and will not be further delayed. Thank you for your patience and continued support.

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4/27/20

As we know phone volumes and wait times have been longer than normal, we have created a FAQ page specifically for COVID-19 related questions. We hope that your questions can be answered on this page so that you can save time. Please see link below:

https://www.fabricwholesaledirect.com/pages/frequently-asked-questions-covid-19

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04/17/20 

New York State has extended the Stay-Home period from May 1st to newly updated May 15th. This will affect order processing times as we will be unable to resume at full capacity until this time. It will likely take at least 30 business days for you to receive your order from the time you placed it.

We are continuing to process orders with our essential staff and will continue to do so at this time. We appreciate your patience with us and hope all of you are safe in these uncertain times.

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04/06/20

Due to limited warehouse staff and increasing demand, we are extending the delivery window for Free and Standard Shipping to 15-30 business days. Some expedited services may be delayed as we prioritize manufacturers of PPE gear and hospital supplies. 

Please contact customer service if you have any questions and/or continue to monitor this page for updates.

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Shipping Adjustments

FabricWholesaleDirect.com is currently operating in a limited capacity as we take precautions during these uncertain times. The following shipping adjustments are effective:

Free Shipping
Flat-Rate Shipping
45-60 days
Standard Shipping Temporarily Suspended
Expedited Shipping Services Temporary 24-48 hour processing

 *Subject to change

Please note: These are temporary measures that our company has decided to take to protect the health and wellness of our staff, customers and community. We will evaluate our operations on a week-by-week basis. We apologize for any inconvenience these changes may cause but are hopeful for your understanding. 

Customer Service

Currently our customer service is still operating. Please reach out to our customer service team if you have any questions about orders. We ask that you are patient with us as we expect to be understaffed for the time-being as a number of our staff members are working remotely.

We hope all of our customers remain safe.

We will continue to be available Monday-Friday 9 AM - 5:30 PM EST at (315) 864-6072 and via email support@fabricwholesaledirect.com